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Utility Services

Baltimore Gas and Electric
BGE accepts either written or verbal applications for service and may require someone to appear in person at a business office.

If a meter exists on the premises, the charge to begin gas and or electric service is $20. Without meters, the charge is $40 for either or $45 for both.

Depending on credit history, BGE may require a deposit of a percentage of the annual bill, which will be refunded with interest in one year if 10 of 12 bills have been paid on time.

Bills are determined by meter readings and BGE has a variety of methods of billing and charges.

For service, meter and billing information, call 410-685-0123. The TTD number for the hearing impaired is (800) 735-2258.

Before you dig...
To know the whereabouts of underground wires, you must call Miss Utility at (800) 257-7777 before digging.

Phone Service

Verizon (Formerly Bell Atlantic)
The front of the Verizon White Pages has every detail of area phone service and billing. For new or present residential service, call (410) 224-1900. For new or present business service, call (410) 954-6232. Repair service is (800) 275-2355.

Public Service Commission
Based in Baltimore, the Public Service Commission regulates more than 400 companies, including railroads, taxi cabs and gas companies. For Anne Arundel County, its supervision includes Baltimore Gas and Electric Co. and Bell Atlantic.

The commission sets rates, reviews service and safety, audits financial records and handles consumer complaints.

It has five members appointed by the governor, and a staff of legal, technical and accounting experts. The commission also has a consumer assistance division ready to accept calls and letters from the public, however, the commission recommends always calling the utility first and dealing with the company's own consumer representatives. If that doesn't solve the problem, a Public Service Commission representative may assist you.

Letters should include your name, address, phone number, name of the utility, explanation of the problem and outcome you hope to achieve. Also send copies of other relevant documents such as your bill.

The commission publishes a free, 16-page booklet explaining its hearing procedures and answering commonly asked questions about billing, credit and termination of service.

The address is Maryland Public Service Commission, c/o Consumer Assistance and Public Affairs, Wm. Donald Schaefer Tower, 6 St. Paul St., Baltimore, 21202-6806. The phone number is 767-8000 and the TTY service for the hearing impaired is (800) 735-2258.

Water

City of Annapolis
For water meter emergency service or sewer backup, call (410) 263-7970. For off-hour emergencies only, call (410) 224-2140.

Anne Arundel County
Billing and service questions can be directed to (410) 222-1144. Emergency service across the county is (410) 222-8400. Public works general information line is (410) 222-7500.